Shipments and Returns
As a general rule, packages are sent within 48 hours of receipt of payment, via Royal Mail 2nd Class Signed For, with tracking number and signature. If we change delivery companies in the same way, we will provide you with a link so that you can follow your order online. Shipping charges include handling and packaging charges as well as postage.
Handling costs have a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items.
Our goal is to make sure you are completely satisfied with your purchase on the SelvaBio.com website. Thus, once your order is received, you have 15 working days to make the return, from receipt of the same, as long as the products are not damaged or show that they have been used, keep their original packaging, and label.
To proceed with the return, you must send an email to firstname.lastname@example.org attaching your order number, your name and explaining the reason for the return, you can attach photos.
Guarantees and Responsibility for Services and Products
When we receive a return claim for one of our products, we will proceed to replace the product. If we are unable to replace the product within a reasonable time, the customer will be entitled to a full refund when the product is returned to us. Once we have reviewed the information within a period of 24 business hours, we will send you an email with the address to which you should make the return and with a prepaid label, so that you do not have shipping costs.