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SelvaBio FAQ
Find answers to frequently asked questions about our products, shipping, returns, and preparation.
Orders & Delivery
Do you deliver across the UK?
Yes. SelvaBio delivers orders across the UK. Delivery options and charges are shown at checkout before payment.
How long does it take to dispatch my order?
As a general rule, orders are prepared and dispatched within 24 hours after payment has been received, excluding weekends and bank holidays.
Which delivery service do you use?
We usually ship orders with Royal Mail. Depending on the service selected or operational needs, we may use another delivery provider.
Will I receive tracking information?
Where tracking is available, we will provide tracking details so you can follow your order online.
Do shipping charges include packaging?
Yes. Shipping charges may include postage, handling and packaging costs.
Can I combine two separate orders?
Unfortunately, we cannot combine two separate orders once they have been placed. Shipping costs will apply to each order individually.
Do you offer free UK shipping?
Yes. We offer free UK shipping on UK orders over £100.
Returns & Refunds
Can I return my order?
Yes. Once your order has been received, you have 15 working days to request a return, provided that the products have not been used or damaged and remain in their original packaging with the original label.
How do I request a return?
Please email us at info@selvabio.com with your order number, full name and reason for the return. You can also attach photos if relevant.
Who pays for return shipping?
If the return is accepted and relates to a product issue or approved claim, we will provide return instructions and, where applicable, a prepaid return label.
What happens after I request a return?
Once we receive your return request, we will review the information and aim to respond within 24 business hours with the next steps.
Will I receive a refund or replacement?
Where a return claim is accepted, we will first try to replace the product. If we are unable to replace it within a reasonable time, you may be entitled to a refund once the product has been returned and reviewed.
Can I return opened products?
For hygiene and food safety reasons, we cannot usually accept returns of opened or used food products unless there is a valid product issue.
Products & Ingredients
Are SelvaBio products natural?
Yes. SelvaBio focuses on natural products and South American superfoods, including cacao, maca, panela and other carefully selected ingredients.
Are SelvaBio products vegan?
Yes. All SelvaBio products are vegan. We do not use animal-derived ingredients in our product range.
Are your products organic?
Many SelvaBio products are certified organic. Please check each product page for the specific certification details.
Where do your products come from?
Our products are sourced from South America, including Peru, Ecuador and Colombia, depending on the ingredient and product.
Are your products intended to treat or cure health conditions?
No. SelvaBio products are foods and natural ingredients. They are not intended to diagnose, treat, cure or prevent any disease, and they should not replace medical advice, medication or a balanced diet.
Ceremonial Cacao
What is ceremonial cacao?
Ceremonial cacao is cacao selected for its origin, flavour and traditional use. It is usually made from minimally processed cacao, keeping the natural cacao butter together with the cacao solids for a rich texture and full cacao flavour.
What is the difference between ceremonial cacao and cacao powder?
Ceremonial cacao contains the natural cacao butter, which gives it a richer texture and makes it ideal for drinking cacao. Cacao powder is drier and is often used for baking, smoothies and recipes where a powder is preferred.
How much cacao should I use for one cup?
For a daily cup, we suggest starting with 15g to 25g of ceremonial cacao with 180ml to 220ml of hot water or milk. Start with a smaller amount if you are new to cacao and adjust to your preference.
Should I prepare cacao with water or milk?
You can prepare cacao with hot water for a lighter, more direct cacao flavour. You can also use dairy or plant-based milk for a creamier drink.
Should I boil ceremonial cacao?
No. Warm the water or milk first, then add the cacao and whisk, blend or stir gently. Avoid boiling cacao directly, as excessive heat can affect texture and flavour.
Can I sweeten ceremonial cacao?
Yes. You can add panela, cane honey, cinnamon, ginger or a small pinch of chilli if desired. You can also enjoy it pure, without sweetener.
Can I drink ceremonial cacao every day?
Many people enjoy cacao as part of a daily routine. Start with a small serving and adjust according to your preference.
Storage & Preparation
How should I store ceremonial cacao?
Keep ceremonial cacao in a cool, dry place, away from direct sunlight and strong odours. Seal the bag properly after opening.
How should I store powders and superfoods?
Store powders and superfoods in a cool, dry place. Always close the packaging properly after use.
Can I use SelvaBio products in recipes?
Yes. Our cacao, maca, panela and other superfoods can be used in drinks, smoothies, baking, desserts and everyday recipes.
Can cacao melt during warm weather?
Ceremonial cacao and cacao butter may soften or melt in warm conditions because they naturally contain cacao butter. This does not usually affect the quality of the product. Allow it to cool and solidify again before use.
Organic, Vegan & Standards
Are SelvaBio products vegan certified?
All SelvaBio products are vegan. Selected products may also display vegan certification where applicable. Please check each product page for specific certification details.
Do you provide certificates or product documentation?
Where available, product documentation such as organic certificates or quality documents can be requested. Some documents may vary by batch.
Why are standards important at SelvaBio?
We select our products with attention to origin, quality and documentation. Our aim is to offer clear, honest information so customers can understand what they are buying.
Are your products tested?
Product documentation and testing may vary depending on the product and batch. Where available, certificates and product documentation can be requested.
Where can I request product documents?
You can contact us at info@selvabio.com with the product name and batch number, where applicable.
Wholesale & Contact
Do you offer wholesale?
Yes. We work with cafés, shops, chocolatiers, chefs, studios and other businesses interested in cacao and South American superfoods.
Where can I find wholesale information?
Wholesale and trade enquiries can be made through our wholesale website or by contacting us directly at info@selvabio.com.
How can I contact SelvaBio?
You can contact us by email at info@selvabio.com.
Where is SelvaBio based?
SelvaBio is based in London, United Kingdom.
SelvaBio Ltd
31 Bartholomew Street, Southwark
SE1 4AL, London
United Kingdom
Phone: 02079670005
31 Bartholomew Street, Southwark
SE1 4AL, London
United Kingdom
Phone: 02079670005