Privacy Policy

Who We Are

SelvaBio Ltd is a company based in the United Kingdom.

For the purposes of data protection law, SelvaBio Ltd is the data controller for personal information collected through this website.

Information We Collect

We may collect the following types of personal information.

Information you provide directly

This may include:

• Your name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Account login details
• Messages you send to us
• Newsletter subscription preferences

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or source
• Cookie and tracking preferences

Payment information

Payments are processed through secure third-party payment providers. We do not store your full payment card details on our website.

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders
• Take payment and prevent fraud
• Create and manage your customer account
• Respond to enquiries and customer service requests
• Send order confirmations, delivery updates and service messages
• Manage returns, refunds and replacements
• Improve our website, products and customer experience
• Send marketing emails, if you have subscribed or given consent
• Comply with legal, accounting and tax obligations

Legal Basis for Using Your Information

We use your personal information only where we have a legal basis to do so, including:

• To fulfil a contract with you, for example when you place an order
• To comply with legal obligations, for example tax and accounting records
• Where we have your consent, for example newsletter subscriptions or non-essential cookies
• Where we have a legitimate interest, for example improving our website, preventing fraud and responding to customer enquiries

Marketing Emails

If you subscribe to our newsletter, we may send you occasional emails about SelvaBio products, recipes, offers, rituals, updates and news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

We do not sell your personal information to third parties.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Delivery companies and couriers
• Website hosting providers
• Email and newsletter platforms
• IT and security providers
• Professional advisers, where required
• Legal or regulatory authorities, where required by law

These providers may only use your information as necessary to provide their services to us.

International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this happens, we take steps to ensure that appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose for which it was collected.

For example:

• Order records may be kept for accounting, tax and legal purposes
• Customer service messages may be kept to help resolve enquiries or disputes
• Newsletter data is kept until you unsubscribe or ask us to delete it

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, while others may be used for analytics, preferences or marketing, depending on your consent.

Please read our separate Cookies Policy for more information.

Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Object to certain types of processing
• Ask us to restrict processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information

To exercise your rights, please contact us.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or online system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.